Contact Us

This page explains how to contact Non Gamstop Casino, what we can help with, and what we can't. We are an independent review site, not a casino. If your question is about an account, a payment or a withdrawal, the operator concerned is the right first contact.

We have not supplied a public email address, phone number or postal address on this page, so we do not list any here. Use the contact route provided by the site menu or footer, where one is available, and be wary of anyone claiming to be us from an unofficial address.

What we can help with

• Corrections: a bonus term, payment method or feature in one of our reviews looks out of date or wrong.
• Questions about our research: how we assess offers, wagering requirements, withdrawal limits or verification rules.
• Feedback: a guide was unclear, or you would like a topic covered.
• Partnership or press queries: these are handled separately and have no influence on rankings.

What we cannot do

We do not run any casino, hold player funds or have access to player accounts. That means we cannot:

• release a delayed withdrawal or reverse a decision by a casino;
• reopen, close or restore a casino account;
• act as a regulator or mediator in a dispute;
• remove you from GAMSTOP or shorten a self-exclusion period.

Nothing we publish guarantees winnings, withdrawals or a particular outcome.

Sending a useful message

A specific message gets a faster, better answer. Where you can, include:

1. The page and the casino name you are asking about.
2. The detail you think is wrong, and where you saw it, such as the casino's terms page.
3. The date you checked it. Bonus terms change, and our pages carry a fact-check date, currently 29 September 2026.
4. A screenshot of the terms, if you have one.

Please do not send passwords, full card numbers or identity documents. We will never ask for them.

If you have a problem with a casino

Work through these steps in order:

1. Contact the casino's customer support through live chat or email, and keep a copy of the conversation.
2. Use its formal complaints procedure if support does not resolve the issue. Check the casino's terms for the process and time limits.
3. Check the terms you accepted, including wagering requirements, maximum bet rules, bonus expiry dates and cashout limits. Many disputes come from these.
4. Complete identity verification (KYC) promptly. Withdrawals are often held until documents, and sometimes source-of-funds evidence, are checked.
5. Escalate to the licensing body or dispute service named in the casino's terms, if it names one.

Be aware that casinos outside the UK Gambling Commission system may offer fewer protections for British players. Our Terms and Conditions explain how this site works, and our About Us page explains who we are and how we research.

Support for gambling problems

If gambling is causing you stress, debt or worry, you can get free, confidential help at any time:

• GamCare runs the National Gambling Helpline on 0808 8020 133.
• GAMSTOP lets you self-exclude from UK-licensed gambling sites. Sites not covered by it will not enforce that exclusion, so consider whether you should be using them at all.
• Blocking software can stop gambling sites and apps on your devices, and your bank may offer gambling blocks on cards.

Our Responsible Gambling page covers deposit and loss limits, self-exclusion and warning signs. You must be 18 or over to gamble.

Looking for our casino reviews?

If you came here while comparing operators, our main guide, Non Gamstop Casinos UK 2026 – Top Rated Sites Reviewed, sets out each site's offer, payments and restrictions. We may earn commission if you use links to operators, but commission does not decide rankings.

How we handle your message

We use your message only to answer it, and we may update a review if you have found an error. We do not promise a reply time. Corrections we can verify against a casino's own published terms are prioritised.